Frequently Asked Questions
Everything you need to know about your 4K COSMO beauty experience.
Are 4K COSMO products cruelty-free and vegan?
Yes, all 4K COSMO products are 100% cruelty-free. We are committed to ethical beauty, and the majority of our collection is vegan-friendly; please check the individual product descriptions for specific ingredient details.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged or defective item, please contact our support team immediately for a replacement.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installments through Afterpay for eligible orders.
Do you offer professional discounts for makeup artists?
Yes, we value our pro community. Certified makeup artists and students can apply for our 4K COSMO PRO program to receive exclusive discounts and early access to new launches.